FxPro Direct sign-in: web and app steps for South Africa

The FxPro Direct portal is the account area above every trading account; one email-and-password login covers them all, regardless of platform. A browser and the FxPro app on iOS and Android follow the same sign-in sequence, although the app can use a one-time code instead of a password, according to FxPro. Below are the form, the platform-specific credentials and the checks to make when access fails.

Opening the FxPro Direct sign-in form

Open FxPro Direct and the sign-in form loads in any browser. On iOS and Android, the FxPro app presents the same portal; the sequence does not change.

Type the email address used at registration, followed by the password. In the app, the password can be skipped in favour of a one-time code, according to FxPro; when two-factor authentication is active, a code step follows the password.

If the password is missing, choose “Forgot password” from the sign-in screen. The reset is sent only to the registered email address; platform passwords are handled separately once inside the portal.

FxPro details

Platforms	MetaTrader 4, MetaTrader 5, cTrader, FxPro Edge (web)
Instruments	Forex, Shares, Indices, Metals, Energies, Commodities, ETFs, Crypto CFDs
Instrument count	2,100+
Support	24/5 multilingual support
Demo	Free demo account

Which details belong to which platform

Portal details and platform details are not interchangeable. A platform may refuse portal credentials with little explanation, so the type of account decides what goes into the form.

FxPro Direct (portal and app): registered email address plus password; the app can use a one-time code in place of the password.
MetaTrader 4 or MetaTrader 5: trading account number, the password for that account and the server name.
cTrader: the cTrader ID, which is its own platform login.
FxPro Edge: no separate login, because it opens from FxPro Direct.

When sign-in is refused

Most refused sign-ins fall into a short set of causes. Start with the login type, then the password, then the server.

If a platform reports an invalid account, check whether portal details went where the trading account number belongs. Enter that number with its matching password rather than the email address, then choose the exact server issued for the account.
For a forgotten or rejected portal password, select the “Forgot password” option offered by FxPro Direct. The reset arrives at the registered email; look in the spam folder before another attempt.
MetaTrader 4 and MetaTrader 5 sign-ins are tied to the server assigned to the account. Choose that server again from the platform’s list before assuming the password is wrong.
cTrader has a separate cTrader ID; a trading account number and portal password do not work there. Adding a cTrader account creates that ID.
The FxPro mobile app presents the same portal. It can sign a user in with a one-time code, according to FxPro.

Registration, demo use and first funding

No one can sign in before completing registration; the sequence runs through registration, verification, account selection and funding. The demo also sits inside the same portal and uses virtual funds.

This account area is where opening, verification and funding happen.

Frequently asked questions

Can portal details be used on MetaTrader 4 or MetaTrader 5?

No. Those platforms ask for the trading account number, its own password and the server name issued with the account; portal credentials are rejected.

What does the FxPro app change at sign-in?

The mobile app presents the same portal, but it can sign a user in with a one-time code instead of a password, according to FxPro.

Where does a “Forgot password” reset arrive?

It goes only to the registered email address. Look in the spam folder before making another attempt.

Is FxPro Direct available before an account is registered?

No. Registration, verification, account selection and funding come first. The demo uses virtual funds and sits in the same portal.

Open FxPro Account