FxPro FAQ: Common Questions for South Africa
Broker and platform basics
FxPro is a CFD and FX broker with 2,100+ instruments. The list covers forex pairs, crypto CFDs, metals, shares, indices and energies. Trading is offered on MetaTrader 4, MetaTrader 5, cTrader and FxPro Edge.
FxPro Group Limited has its headquarters in London. The company is privately held, has no stock-exchange listing, and FxPro reports group offices in Cyprus, the UAE and the Bahamas. Its client base reaches 170+ countries.
- MetaTrader 4
- MetaTrader 5
- cTrader
- FxPro Edge
Costs and client money
On Standard accounts, no commission is charged; the spread, starting at 1.2 pips, carries the cost. Raw+ accounts combine a raw spread from 0.0 pips with commission of $3.50 per lot per side. One standard lot therefore carries $7.00 in round-trip commission.
Client money is kept in segregated accounts, apart from the company's own funds, according to FxPro. Negative balance protection means the account balance cannot fall below zero. CFDs are leveraged instruments and carry high risk.
For swaps, there is no flat table. Check each instrument's specification on MetaTrader 4 or MetaTrader 5, its symbol info on cTrader or FxPro Edge, or the details inside FxPro Direct for the current long and short rates. A swap-free account version is available, according to FxPro.
Payments and verification
Verification generally needs two items: an identity document (passport or national ID card) and an address document (utility bill or bank statement). Both are uploaded inside FxPro Direct.
Money is routed back the way it arrived: card funds to that card, e-wallet funds to that wallet. Same-day payouts apply to PayPal, Skrill and Neteller. International bank wires take 3–5 business days after FxPro processes the request. There is no FxPro charge for deposits or withdrawals, the company states; any fee that appears is from your bank or e-wallet.
Partner programs
Affiliate pay is up to $1,100 CPA for a referred client's first deposit, according to FxPro. The rate varies by the client's region, and the region-by-region table is not public; partners ask their personal manager for it. A new conversion may be held for as long as 30 days during lead qualification.
On the Introducer track, rebates are volume-based and can reach 55% of the spread revenue FxPro earns from those clients' trading, paid weekly. Published terms list no setup fees. Existing clients can apply inside FxPro Direct, which FxPro says takes two clicks. New partners register, go through approval, and then use the portal's link builder to obtain a unique referral link.
Affiliate earnings are checked each month by the 5th and paid within 15 days. IB rebates follow a weekly schedule.
Portal access and troubleshooting
FxPro Direct is the portal for signing in, available in a browser or through the phone app. Virtual funds are available in a demo opened through that portal, with no deposit needed. An 'Invalid account' message can mean portal credentials were entered where the trading account number belongs. Enter the account number and its password, not an email address, and choose the server that was issued with that account.
For cTrader, sign-in uses a separate cTrader ID, created when a cTrader account is added; it is not the trading account number and not the portal password. The 'Forgot password' link on the FxPro Direct sign-in form sends a reset to the email registered on the account. When the password is right but access is denied, pick the server that was issued with the account from the platform's server list. According to FxPro, the phone app mirrors the portal and supports sign-in with a one-time code.
Frequently asked questions
What kind of broker is FxPro?
FxPro is a CFD and FX broker with 2,100+ instruments. The list includes forex pairs, crypto CFDs, metals, shares, indices and energies, traded on MetaTrader 4, MetaTrader 5, cTrader and FxPro Edge.
Which company is behind FxPro?
The company behind FxPro is FxPro Group Limited, headquartered in London. It is privately held with no stock-exchange listing, and FxPro reports group offices in Cyprus, the UAE and the Bahamas. Its clients span 170+ countries.
How is client money protected?
Client funds are held in segregated accounts, apart from the company's own money, FxPro states. Negative balance protection keeps the account from falling below zero. CFDs are leveraged instruments and carry high risk.
What does the affiliate program pay?
Affiliate pay is up to $1,100 CPA for a referred client's first deposit, according to FxPro. The amount varies by region, and the region-by-region table is not public. A new conversion may be held for as long as 30 days during lead qualification.
What is the FxPro IB program?
The Introducer track pays volume-based rebates that can reach 55% of the spread revenue FxPro earns from referred clients' trading. Rebates are weekly, with no setup fees under the published terms.
How do partners join and get paid?
Existing clients can apply inside FxPro Direct, which FxPro says takes two clicks. New partners register, go through approval, and then use the portal's link builder to obtain a unique referral link. Affiliate earnings are checked each month by the 5th and paid within 15 days; IB rebates are weekly, and no minimum payout threshold is on record.
How long does an FxPro withdrawal take?
Same-day payouts apply to PayPal, Skrill and Neteller. International bank wires take 3–5 business days after FxPro processes the request.
Why does a withdrawal go back to my card?
FxPro returns money by the method used to fund the account. A card deposit goes back to that card, and an e-wallet deposit goes back to that wallet.
Does FxPro charge withdrawal fees?
There is no FxPro charge for deposits or withdrawals, the company states. Any fee that appears comes from your own bank or e-wallet.
What commission applies to Raw+ and Standard accounts?
Raw+ combines a raw spread from 0.0 pips with $3.50 per lot per side, or $7.00 in round-trip commission on one standard lot. Standard accounts charge no commission; the cost is in the spread from 1.2 pips.
Can I use FxPro without depositing?
A demo account with virtual funds can be opened through FxPro Direct and requires no deposit. Registration is free.
Which documents are needed in South Africa?
A smart ID card or green barcoded book, plus a municipal account or bank statement that shows your address. The usual verification set is an identity document and an address document, both uploaded in FxPro Direct.